Dubai Tenants Now Receive DEWA Security Deposit Refunds in Just 30 Minutes

Friday, 21 November 2025

Dubai residents can now enjoy a seamless experience as DEWA introduces a new automated system that processes security deposit refunds of up to AED 4,000 within only 30 minutes—delivering faster service, improved convenience, and a fully digital customer journey.

Key Highlights:

• Refunds completed in 30 minutes, directly to tenants’ bank accounts.
• Automation covers 90% of refund requests, enhancing customer convenience.
• Supports Dubai’s vision for a leading global digital economy under the D33 Agenda.
• AI-powered system boosts operational efficiency and accelerates service delivery.
• Round-the-clock processing, fully independent of working hours.
• Enables DEWA staff to focus on innovation, service enhancement and future-ready solutions.
• Strengthens Dubai’s position as a global leader in smart, sustainable and customer-centric services.