Dubai residents can now enjoy a seamless experience as DEWA introduces a new automated system that processes security deposit refunds of up to AED 4,000 within only 30 minutes—delivering faster service, improved convenience, and a fully digital customer journey.
Key Highlights:
- Refunds completed in 30 minutes, directly to tenants’ bank accounts.
- Automation covers 90% of refund requests, enhancing customer convenience.
- Supports Dubai’s vision for a leading global digital economy under the D33 Agenda.
- AI-powered system boosts operational efficiency and accelerates service delivery.
- Round-the-clock processing, fully independent of working hours.
- Enables DEWA staff to focus on innovation, service enhancement and future-ready solutions.
- Strengthens Dubai’s position as a global leader in smart, sustainable and customer-centric services.
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