Who Pays for AC Repairs in a New Apartment – Developer or Buyer?

Saturday, 1 November 2025

When moving into a new apartment in Dubai, one of the most important questions that often arises is: Who is responsible for air conditioning (AC) repairs—the developer or the buyer?

Given the city’s year-round warm climate, a properly functioning AC system isn’t just a comfort—it’s a necessity. Understanding who covers maintenance and repair costs can save both time and potential disputes later. Let’s break down how this responsibility is typically divided under Dubai’s property and real estate regulations.

Table of Contents

• AC Responsibility After Handover
• Developer’s Responsibility
• Buyer’s Responsibility
• When Warranties Apply
• How to Avoid Disputes
• Frequently asked questions

1. AC Responsibility After Handover

In Dubai, once a property has been handed over, responsibility for maintenance, including the AC system, depends on the stage of ownership and the handover terms outlined in the property’s documents.

• Before Handover: The developer is generally responsible for ensuring that all systems, including the AC, are in working condition. Any defects discovered during the snagging or inspection process before handover must be rectified by the developer at no cost to the buyer.
• After Handover: Once the property is officially transferred to the buyer, maintenance responsibility typically shifts based on the warranties provided and the developer’s service period terms.

2. Developer’s Responsibility

Developers are usually responsible for addressing major AC issues that arise due to installation defects, manufacturing faults, or design errors. This is supported by the 10-year structural warranty and the one-year defect liability period that applies to most new properties in Dubai.

Developer responsibilities typically cover:

• Faulty compressor or major AC unit malfunction due to installation error.
• Issues arising from defective parts or improper ductwork.
• AC problems identified within the defect liability period post-handover.

If such issues occur during this period, the developer or the building’s facilities management team should handle the repair or replacement at no additional cost to the buyer.

3. Buyer’s Responsibility

Once the defect liability period ends, the buyer (or homeowner) becomes responsible for maintaining the AC system as part of routine upkeep. This includes:

• Cleaning or replacing AC filters regularly.
• Servicing the unit to ensure energy efficiency.
• Ensuring outdoor and indoor units remain dust-free.
• Hiring technicians for periodic maintenance.

These routine measures help prolong the life of the system and prevent costly breakdowns later on.

4. When Warranties Apply

In most new apartment developments, AC units come with manufacturer warranties that may last between 1 to 5 years depending on the brand and system type. Buyers should:

• Review all warranty documents provided at handover.
• Understand coverage terms (parts vs. labor).
• Keep records of service or maintenance to maintain warranty validity.

If the issue falls within the warranty scope, the manufacturer or service provider—not the buyer—will cover the cost.

5. How to Avoid Disputes

To prevent misunderstandings between developers and buyers, ensure the following steps are taken:

• Inspect Thoroughly Before Handover: Report any AC issues during the snagging process.
• Review the Handover Documents: Understand your warranty and defect liability coverage.
• Maintain Regular Servicing: Follow the maintenance schedule recommended by the developer or manufacturer.
• Document All Communication: Keep written records of reported issues and responses.

These steps help protect your rights and ensure smooth communication with the developer or building management.

In Dubai, both developers and buyers share AC responsibilities—but at different stages. The developer must ensure all systems are in top condition at handover and address any construction-related issues during the warranty period. Afterward, the buyer is responsible for maintaining the system to keep it running efficiently.

By understanding these roles clearly, homeowners can enjoy peace of mind and avoid unnecessary disputes—ensuring cool comfort in their new home all year round.