Property Handovers — What’s Included in a New Home Welcome Pack?
Thursday, 23 October 2025
Buying a new property is one of the most exciting milestones in life — whether it’s your dream home or an investment opportunity. Once construction is complete and all payments are settled, the moment you’ve been waiting for arrives: the property handover.
During this stage, buyers not only receive the keys to their new home but also a comprehensive handover or welcome pack that contains essential documents, certificates, and information. Understanding what’s included in this pack can help you complete the process confidently and smoothly.
Table of Contents
- What Is a Property Handover?
- What Is a New Home Welcome Pack?
- What’s Included in a New Home Welcome Pack?
- Frequently asked questions
What Is a Property Handover?
The property handover is the final stage of an off-plan property purchase when the developer officially transfers ownership to the buyer. It happens once construction is complete, inspections are done, and all financial obligations are fulfilled.
This step marks the transition from purchase to possession — the point at which the buyer takes control of the home and can begin to move in or rent it out.
What Is a New Home Welcome Pack?
A new home welcome pack (also called a handover pack) is a collection of important materials and documents that help new homeowners get settled quickly and confidently. It’s essentially your guide to everything you need to know about your property — from ownership details to maintenance instructions.
What’s Included in a New Home Welcome Pack?
Here’s what you can expect to find inside your property handover or welcome pack in Dubai:
- Ownership & Legal Documents
- Sales and Purchase Agreement (SPA) — The official contract confirming the terms of sale.
- Title Deed — Proof of legal ownership issued after final registration.
- No Objection Certificate (NOC) — Confirmation that all payments are cleared and there are no outstanding dues.
- Payment & Fee Records
- Receipts for final instalments, registration fees, and service charges.
- Details of utility registration payments (electricity, water, and cooling).
- Property Information
- Property Index Number (PIN) for registration and Ejari setup.
- A snag report or inspection checklist outlining resolved issues.
- Warranty certificates for key installations, fittings, or appliances.
- Maintenance & Contact Details
- Information on community facilities and access cards.
- Maintenance guidelines and schedules.
- Contact details for maintenance and service teams.
- Handover Acknowledgment
- A final handover form signed by both parties confirming successful completion.
- Copies of utility connection approvals and meter readings.
Tips for a Smooth Handover Experience
- Double-check that all documents are included and properly signed.
- Conduct a detailed inspection before accepting the property.
- Keep digital and printed copies of all paperwork.
- Confirm warranty and maintenance coverage.
Your new home welcome pack is more than just paperwork — it’s your guide to a seamless start as a homeowner. By reviewing every document carefully and maintaining organized records, you’ll ensure a smooth transition into your new property and enjoy complete peace of mind from day one.
Frequently Asked Questions (FAQs)
What is included in a property handover welcome pack?
The welcome pack typically includes ownership documents, title deed, payment receipts, inspection reports, maintenance guides, and utility details to help new homeowners settle in easily.
When do buyers receive the new home welcome pack?
Buyers receive the welcome pack during the final property handover, once construction is complete, inspections are approved, and all payments are made.
Why is the welcome pack important?
It contains essential documents for ownership transfer, legal registration, and future maintenance — ensuring the buyer has everything needed to manage the property confidently.
Can I move in immediately after receiving the handover pack?
Yes, once all formalities and utility connections are completed, buyers can move in or begin renting their property right after handover.
How can I ensure a smooth handover process?
Prepare a handover checklist, verify all documents, inspect the property thoroughly, and ensure all payments and registrations are finalized before signing the handover form.
