Emergency Numbers in the UAE Everyone Should Know in 2025
Friday, 16 May 2025
In a fast-paced country like the UAE, staying informed about emergency and support helplines is vital. Whether you’re dealing with a health crisis, reporting a fire, seeking roadside help, or addressing consumer or labour complaints, the UAE provides an extensive network of toll-free helplines designed to offer quick and efficient support.
From police and ambulance services to mental health and consumer support, these are the essential numbers everyone in the UAE should have saved.
Table of Contents
- General Emergency Numbers (UAE-Wide)
- Dubai Police Non-Emergency Hotline
- Power & Water Supply Failures
- Traffic and Roadside Assistance
- Reporting Crimes Anonymously
- Consumer Complaint Helplines
- Support for Women and Children
- Labour Complaints & Legal Advice
- Mental Health Support
- Municipal Services and Public Complaints
- Frequently asked questions
General Emergency Numbers (UAE-Wide)
For immediate assistance in any part of the UAE, use these dedicated emergency numbers:
- 999 – Police (24/7 for any emergency)
- 998 – Ambulance (for medical emergencies)
- 997 – Fire Department (Civil Defence)
- 996 – Coastguard (maritime emergencies)
- 995 – Search and Rescue
- 991 – Electricity Failure
Dubai Police Non-Emergency Hotline
- 901 – Use this number for non-urgent matters, such as:
- Traffic fines
- General inquiries
- Tourist assistance
- Security concerns
- Traffic clearance certificates
- Work permits for night shifts
This service helps keep the 999 emergency line clear for real crises.
Power & Water Supply Failures
If you’re experiencing a power outage or water issue, contact your emirate’s utility provider:
- Abu Dhabi: 800 2332 (ADDC – Abu Dhabi Distribution Company)
- Dubai: 991 (DEWA – Dubai Electricity and Water Authority)
- Sharjah: 991 (SEWA – Sharjah Electricity, Water and Gas Authority)
- Other Emirates:
- Electricity: 991
- Water: 992 (Etihad Water and Electricity)
Traffic and Roadside Assistance
If your vehicle breaks down or you’re involved in a minor traffic incident:
- SAEED: 800 72233 (Available in Abu Dhabi, Ajman, UAQ, Fujairah, RAK)
- RAFID: Sharjah’s roadside assistance service
- Road Service Patrol (Abu Dhabi): 800 850
Reporting Crimes Anonymously
Residents, citizens, and tourists can report suspicious activity without revealing their identity:
- Aman Service (Abu Dhabi): 800 2626 or +971 800 2626 (International)
- Al Ameen Service (Dubai): 800 4444 or +971 800 4444 (International)
- Najeed (Sharjah): 800 151 (Covers fraud, blackmail, harassment, etc.)
Consumer Complaint Helplines
For concerns involving consumer rights, product issues, or services:
- Ministry of Economy (MOE): 800 1222
- Abu Dhabi Department of Economy and Development: 800 555
- Dubai Consumer Complaints: 600 545555
- Insurance Complaints (Sanadak Platform):
- Website: sanadak.gov.ae
- Call: 800 SANADAK (800 726 2325)
Support for Women and Children
Report any form of abuse or seek help through these trusted channels:
- Dubai Foundation For Women and Children (DFWAC): 800 111 (24/7)
- Dubai Community Development Authority (CDA): 800 988
- Ministry of Interior Child Protection Centre: 116111
- Sharjah Social Services Department: 800 700
- Abu Dhabi Shelter and Humanitarian Care Centre: 800 7283
Labour Complaints & Legal Advice
If you’re an employee facing workplace issues or need legal consultation:
- Labour Claims and Advisory Call Centre: 800 84
Mental Health Support
The Emirates Health Services (EHS) provides confidential counseling through its initiative “Speak, We’re Listening.”
- Call: 800 8877
- Then press 2 for EHS services, and again 2 to reach a psychologist
Municipal Services and Public Complaints
To report issues related to food safety, waste disposal, stray animals, or hygiene:
- Abu Dhabi Municipality: 800 850
- Dubai Municipality: 800 900
- Sharjah City Municipality: 993
- Ajman Municipality: 800 70
- Ministry of Climate Change and Environment: 800 3050
The UAE’s comprehensive network of helplines reflects its commitment to public safety, social welfare, and efficient service delivery. From mental health to municipal services, these hotlines are not only functional but often multilingual, free, and available around the clock.
Frequently Asked Questions (FAQs)
What is the main emergency number in the UAE?
The main emergency number is 999, which connects you to the police. You can also request ambulance or fire services through this number.
Is 911 valid in the UAE?
No, 911 is not used in the UAE. Instead, use 999 for police and 998 for ambulance services.
Can tourists use emergency services in the UAE?
Yes, all residents, tourists, and visitors can access emergency services free of charge.
What number should I call for a power or water outage?
Dial 991 for power issues in Dubai or Sharjah. In Abu Dhabi, call 800 2332 (ADDC). For other emirates, use 991 (electricity) or 992 (water).
Is there a special helpline for women and children in distress?
Yes. The Dubai Foundation for Women and Children offers 24/7 support at 800 111. Other emirates also have dedicated hotlines listed in the blog.
Who should I contact for consumer complaints?
You can contact the Ministry of Economy at 800 1222 or Dubai Consumer Complaints at 600 545555.
What number should I call for mental health support?
Contact Emirates Health Services at 800 8877, then press 2, followed by 2 again to reach a trained psychologist.
