How to Transfer Utilities When You Change Apartments

Wednesday, 21 January 2026

Moving to a new apartment in Dubai is exciting, but the process comes with several important steps—one of the most crucial being the transfer of your utilities and home services. Thankfully, Dubai makes this process extremely simple, efficient, and mostly online. Whether it’s electricity, water, TV, internet, or landline services, you can complete the transfer with just a few clicks and minimal paperwork.

Here’s a clear and positive guide to help you move your home services smoothly and stress-free.

Table of Contents

• Transferring Your Electricity and Water Connection
• Transferring Your Internet, TV & Landline Connection
• How to Transfer Your Internet & TV Service (Provider Guidance)
• For Users of Provider B
• Frequently asked questions

1. Transferring Your Electricity and Water Connection

Dubai residents can easily transfer their electricity and water connection to their new home using a dedicated online service provided by the local utility authority. This service lets you:

• Move your existing utility account from your old home to the new one
• Transfer your security deposit
• Activate utilities instantly once your new tenancy is registered

What You Need

Before starting the process, keep the following details ready:

• Mobile number
• Email address
• Business partner number
• Ejari number
• Premise number of the new property

You can find the Ejari and Premise numbers on your new tenancy contract.

Once logged into your online account, simply enter your new property details and follow the on-screen instructions. The service is fast, reliable, and requires no in-person visit.

Cost for Transferring Electricity & Water

• AED 200 – Activation & deactivation (small meters)
• AED 600 – Activation & deactivation (large meters)
• AED 10 – Registration
• AED 20 – Knowledge fee
• AED 20 – Innovation fee

2. Transferring Your Internet, TV & Landline Connection

Moving your internet and TV services is also straightforward—but requires a few things to keep in mind:

Important Points

1. If you’re moving to another emirate or to a location served by a different operator, you must cancel the current plan and apply for a new one.
2. Always take your router, set-top box, and cables to the new home—technicians will need them for installation.
3. Request the transfer at least 1 day before your move, as services typically take 12–24 hours to be fully restored.

3. How to Transfer Your Internet & TV Service (Provider Guidance)

For Users of Provider A

You can submit a transfer request through:

• App
• Call centre
• Service centre

Required Information

• New home address
• Move-out date (to disconnect services)
• Move-in or installation date
• Makani number of the new home

Cost: AED 150 (excluding VAT)

For Users of Provider B

You can request a transfer through:

• Website
• Mobile app

Required Information

• Tenancy contract or title deed
• New home address
• Move-out and move-in dates

Cost: AED 100 (added to next bill)

Moving to a new apartment in Dubai doesn’t have to be stressful—especially when it comes to transferring utilities. With online services for electricity, water, and home connections, you can complete the process in minutes and ensure your new home is ready from day one.

By preparing the required documents and scheduling your service transfers ahead of time, you’ll enjoy a smooth transition into your new space with zero interruptions.